Our representative will listen carefully to the issue that concerns you, from your own point of view. They will immediately give you clarification about the relevant product, service or procedure. If needed, they will contact the relevant department to find answers to more of your questions.
Together we will try to find a solution that satisfies you, to solve your problem and take all the necessary action so you can continue your vacation.
What Customer Service will do to resolve your issue
Customer Service, in cooperation with the relevant hotel departments, will investigate the problem objectively and will reply within 10 business days from receiving your request through the contact form. If further time is needed for its handling, you will be informed by letter.
Express check out available
Internet access (Wi-Fi and business center with photocopier, scanner and fax)
Tablets are available for guests
Hotel services guide available on the room’s TV
Breakfast may be served to the room
Early breakfast (if requested the previous day by 19:00)
Breakfast box (if requested the previous day by 19:00)