What’s on your mind? Explain clearly what has happened:
- Visit reception and explain your problem in detail.
- You can reach us 24/7 at our customer service call center +30 27520 92020
- Fill in and send the contact form electronically
How we will help you
Our representative will listen carefully to the issue that concerns you, from your own point of view. They will immediately give you clarification about the relevant product, service or procedure. If needed, they will contact the relevant department to find answers to more of your questions.
Together we will try to find a solution that satisfies you, to solve your problem and take all the necessary action so you can continue your vacation.
What Customer Service will do to resolve your issue
Customer Service, in cooperation with the relevant hotel departments, will investigate the problem objectively and will reply within 10 business days from receiving your request through the contact form. If further time is needed for its handling, you will be informed by letter.
- 24-hour reception
- Express check out available
- Internet access (Wi-Fi and business center with photocopier, scanner and fax)
- Tablets are available for guests
- Hotel services guide available on the room’s TV
- Breakfast may be served to the room
- Early breakfast (if requested the previous day by 19:00)
- Breakfast box (if requested the previous day by 19:00)
- Entertainment room
- Playroom and playground
- Laundry service
- Baggage carrying service available
- Towels changed upon request
- Activities for children
- Cooking lessons
- Greek music night
- Beach towels available at reception on bail